Talk to us
A real person reads these. Email is the fastest way to reach us, and we'd rather hear about a problem than have you work around it.
Questions before you sign up
Not sure whether Bilvo fits how you bill? Ask before you commit — we'll tell you if it doesn't.
Email mybilvo@gmail.comHelp with your account
Something not working, an invoice that won't send, an email that didn't arrive. Include your business name and the invoice number if there is one.
Email mybilvo@gmail.comA payment problem
A customer paid but the invoice still shows unpaid, or a payment failed. Send the invoice number and the gateway reference and we'll trace it.
Email mybilvo@gmail.comReporting a security issue
If you've found a vulnerability, please tell us privately first so we can fix it before it's public.
Email mybilvo@gmail.com with enough detail to reproduce it. We’ll acknowledge that we’ve received it, keep you updated while we work on it, and credit you if you’d like. Please don’t test against other businesses’ data — if you need an account to demonstrate something, tell us and we’ll help you set one up.
Already have an account?
Most things are quicker to fix from inside the app, where you can see the invoice in question.